Coronavirus Update & Resources

Updated Dec. 8, 2021

The Bojangles Entertainment Complex box office is currently open on Fridays from 10 a.m.-5 p.m. and two hours prior to start time on event days. The following events have been postponed, canceled or rescheduled at this time.

  • Paw Patrol Live! (canceled)
  • 70's Soul Jam (canceled)
  • Anastasia (rescheduled - October 11-16, 2022)
  • Iliza: Back In Action Tour (rescheduled for March 11, 2022)
  • Russian Ballet presents Swan Lake (rescheduled for February 23, 2022)
  • Salute to Heroes Hockey (rescheduled for April 3, 2022)
  • Trolls (rescheduled for January 29-30, 2022)
  • Steely Dan (rescheduled for July 16, 2022)

For canceled events, full refunds for all ticket holders can be obtained at the point of purchase. Tickets purchased online through Ticketmaster will be refunded automatically. Tickets purchased in-person at the box office must be returned to the point of purchase to obtain a refund.

For postponed events, tickets for the original performance dates will be valid for the newly rescheduled dates. Ticket holders will be notified when new event dates have been confirmed.

Learn about our cleanliness and safety guidelines.

What You Need to Know

Bojangles Entertainment Complex is an accredited Global Biorisk Advisory Council’s (GBAC) Star™ Facility, which ensures the facility is implementing the industry’s highest standards for cleaning and disinfection of infectious agents like the novel coronavirus.

An indoor mask mandate has been issued for Mecklenburg County (which includes the City of Charlotte), effective August 31, 2021.

Due to recent health recommendations, our team members are required to wear masks when indoors regardless of vaccination status. Additionally, all team members must show proof of full vaccination or provide a weekly negative COVID-19 test result (facilitated by the CRVA). This is part of our commitment to the health and safety of our guests and team members.

Under the county mandate, guests are required to wear masks while inside our venues.

The Centers for Disease Control and Prevention (CDC) updated its recommendation regarding face coverings for indoor public spaces in regions where the coronavirus and especially the Delta variant are spreading rapidly. All people are recommended to wear masks indoors, even if they are vaccinated, in areas of substantial or high transmission. View the Interim Guidance for Fully Vaccinated People.

Visit this link for more details about current restrictions in North Carolina.

Throughout the pandemic, the Charlotte Regional Visitors Authority (CRVA) closely monitored recommendations and actions coming from the local, state and federal levels in order to guide decision-making about health protocols and practices. The CRVA continues to do so as the health and safety of our team members, clients and guests is always a top priority.

The CRVA is working diligently in partnership with others to support the local restaurants, shops, attractions and other hospitality-related businesses that are essential to the quality of life we all know and love in the Queen City.

COVID vaccines are safe and effective and are our best shot at getting life back to normal. Visit the CDC website for up-to-date information and resources.

Who to Follow

In an effort to gather all the COVID-19 related information from a wide range of state agencies, North Carolina launched a COVID-19 web portal at

  • N.C. Division of Public Health (NCDPH) on Twitter
  • Call the NCDPH Helpline toll free at 1-888-892-1162 or get updates by texting COVIDNC to 898211
  • Mecklenburg County (NC) Public Health (MCPH) department’s webpage for updates
  • The City of Charlotte and Mecklenburg County on Twitter

Additional Resources

You Can Help

Charlotte-Mecklenburg is coming together in a unified response to the COVID-19 Crisis under the leadership of the Department of Emergency Management. Those interested in volunteer opportunities can call the volunteer hotline at either (704) 432-4127 or (704) 432-4187. Learn more about volunteer and giving opportunities at