Consent for the collection, use, and disclosure of personal information may be obtained orally or in writing, and may be given expressly or implied. In determining how we obtain your consent, we take into account the sensitivity of the personal information to be collected, used or disclosed. Where the information is not sensitive, your consent may be implied at the time of collection unless you inform us otherwise. For example, when you purchase tickets, you provide implied consent to our processing your purchase and including you in any marketing activity we undertake or which Event Providers or our Ticketing System (each defined herein) undertake unless you specifically advise otherwise. If you advise us that you no longer wish to receive information about these matters, we will not send you any further material.
You can withdraw your consent to our use of your personal information at any time (see the section entitled “Inquiries/Complaints” below), subject to legal restrictions and upon reasonable notice to us. However, not allowing us to use this information about you may mean that we may not be able to provide you with certain products and services.
We collect personal information only by lawful and fair means and not indiscriminately. The purposes will be limited to those related to our business and to those a reasonable person would consider appropriate. Those purposes may be disclosed in writing; in other cases, the purposes will be implied.
With the exception of certain Event Providers or our Ticketing System (as noted below), we do not disclose your personal information to third parties to enable them to market their products and services without first obtaining express consent from you.
We may also transfer certain personal information to third parties for the purpose of administering, processing, or fulfilling an order or service you have requested on our behalf, such as mailing houses, contest administration, etc. We will insist that any such third parties maintain the confidentiality of the personal information we provide them and implement appropriate safeguards to prevent its unauthorized disclosure.
We reserve the right to co-operate with local, provincial, national and international authorities in investigations of improper or unlawful activities and this may require the disclosure of personal information. We may also report to other organizations about improper or unlawful user activities on our web site and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities.
Safeguarding of Personal Information
Access to Personal Information
You may ask for access to any personal information we hold about you. We will respond to your request within 30 days. There is no cost for reasonable requests unless you require copies of records. We may not be able to provide you with access to your personal information where denial of access is required or permitted by law, the information cannot be separated from the records of others, cannot be disclosed for reasons of security or confidentiality, or is protected by legal privilege. If we deny your request for access to, or refuse a request to correct information, we shall explain the reasons for the denial/refusal.
Update of Personal Information
If any of your information changes, please inform us so that we may make the necessary changes to keep your information current.
Retaining Personal Information
We keep your personal information as long as is reasonably necessary or as may be required by law, whichever is longer.
We may request personal information from visitors to our website such as name, home address, e-mail address, age, income, interests and gender for purposes such as newsletter, chat room, contest and auction registration, and for participation in other interactive online activities. We also may use this information to better understand your needs and preferences and to recommend particular products and services that may meet your needs. By providing us with any personal information through any of our websites, we shall imply that you have granted your consent to our collection, use and disclosure of that information for these purposes.
Children and our Website
We take our responsibilities to our younger visitors seriously. In addition to the steps outlined in this policy to safeguard the privacy and integrity of personal information, we adhere to the following principles and practices regarding personal information requested from children under 13 years old.
In general, we do not knowingly collect personal information from children under 13 via the web site.
In the future we may offer children the opportunity to enter promotions or contests via our web sites. In this case, the child will be asked only to provide his or her first name and email address, as well as his or her parent’s email address. We will use the information only to notify the contest winners, and will require that the winner’s parent provide us with whatever information is needed to provide the prize.
We may also post information on the web site about other promotions or contests that are open to children but that require other personal information (such as home address) to enter. For these contests, children will be required to print a paper entry form from the web site and have their parents sign and mail or fax the form to us.
We may change this policy from time to time. Please review our website for updates. Your continued use of the site following the posting of changes to these terms will mean you accept those changes.
If you have any questions about this policy, if you would like to register a complaint, or wish to access your personal information, please contact our privacy representative at the following address:
Charlotte Regional Visitors Authority
Attn: General Counsel
501 S. College St.
Charlotte, NC 28202