Cleanliness & Safety

Our team at the BOplex has always strived to deliver safe and memorable experiences for our visitors and staff. We want our guests to have sound peace of mind when stepping foot in our venue and visibly see the commitment we have made to maintaining exceptional, health-conscious conditions.

Patron Guidelines & FAQs

After thorough examination and research of global best practices and CDC guidelines, we have created the following protocols to present our events in a safe manner. This is not an “all-inclusive” plan, rather potential strategies, as the health & safety landscape evolves and more data and recommendations become available. Additional policies and practices may be enforced on a event-by-event basis. Specific event requirements will be communicated via email to ticket holders and through social media updates. We thank you for your support.

Venue Disinfection

GLOBAL BIORISK ADVISORY COUNCIL® (GBAC) STAR™ ACCREDITATION

Bojangles Entertainment Complex is an accredited Global Biorisk Advisory Council’s (GBAC) Star™ Facility, which ensures the facility is implementing the industry’s highest standards for cleaning and disinfection of infectious agents like the novel coronavirus. The GBAC Star™ designation complements the organization’s existing initiatives to prepare for the return of guests to the BOplex.

Gbac

Sanitation Venue Staff

Sanitation Coordinator

Bojangles Entertainment Complex will have a sanitation coordinator leading the overall public health and safety initiatives throughout the venue.

Sanitation Event Day Staff

A venue cleaning and disinfection team will focus on cleaning and disinfecting high touch areas with increased frequency on event days.

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Touchless Restrooms

All Bojangles Entertainment Complex restrooms will be equipped with touchless flushing, hand sinks, soap dispensers and paper towel dispensers. Restrooms will be cleaned and disinfected with an increased frequency during events.

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Patron Arrival Procedure FAQs

After thorough examination and research of global best practices and CDC guidelines, we have created the following potential strategies and will readjust as reopening progresses and more data becomes available.

What measures is the Bojangles Entertainment Complex taking to provide for guests’ safety?

We have evolved our cleaning and safety measures to meet the demands of the current health landscape. We’ve rewritten our protocols to a standard we call “We Clean with Care” which translates to rigorous measures involving sanitizing and disinfecting our venues with increased frequency and implementing new personal safety best practices.

Bojangles Entertainment Complex venues are GBAC STAR Accredited facilities, which ensures implementation of the industry’s highest standards for cleaning and disinfection. Training has been provided to all employees and is ongoing according to established guidelines provided by the Center for Disease Control (CDC) and Mecklenburg County Health Department.

Our staff and third-party partners are continually reminded of the proper steps necessary through frequent handwashing and staying at home if he/she recognizes any symptoms or does not feel well.

Additional enhanced safety measures include, but are not limited to:

  • Routine cleaning of all high touch point locations.
  • Plexiglass barriers at concession stands.
  • New hand sanitizing stations and wipe stations throughout the venue.
  • Electrostatic disinfectant spray to sanitize all high touch surfaces and high traffic areas within the venue.
  • Touchless payment and ticketing procedures.
  • Needlepoint bipolar ionization technology, which delivers safer, cleaner air.
What changes can we expect to see at Bojangles Entertainment Complex?

Health and hygiene reminders are posted throughout the facility to remind our guests of best practices. Signage is also posted throughout the back-of-house reminding employees of their commitment to provide for their health and safety as well as that of our guests through frequent hand washing as well as proper sneezing and coughing etiquette to prevent the spread of germs.

Water fountains have been shut down to assist in our safety measures. Bottled water is available for purchase in our concession stands.

What steps can I take to help ensure the safety of myself, my fellow guests and the Bojangles Entertainment Complex team members?

We appreciate your partnership in following these health & safety guidelines:

  • Regardless of vaccination status, wear a mask or face covering over your nose and mouth while inside the venue.
  • Wash hands often or use hand sanitizer that contains at least 60% alcohol.
  • Avoid touching eyes, nose, and mouth.
  • Cover coughs and sneezes.
  • Stay home if you or a member of your party is sick.
  • Be patient with BOplex team members and your fellow guests as we all work through evolving health & safety protocols.
How will Bojangles Entertainment Complex communicate with patrons?
  • Boplex.com Website
  • Charlotte Checkers Website
  • Social Media Posts
  • Pre-Show Email
  • Onsite Signage
  • Venue Monitors
  • Scoreboard
  • Local News Outlets
  • Messaging on Ticket Receipts at Purchase
Will hand sanitizing stations be provided?

Dozens of hand sanitizer stations are installed strategically throughout the building in high traffic areas including the lobby and concourses. The event management team has increased team members to specifically monitor soap/ sanitizer dispensers and refill as needed on event dates. Hand sanitizing stations have been placed in strategic, high-traffic front of house areas to ensure guests are never more than 65 feet away from a hand sanitizer dispenser or soap and water.

Are face coverings/masks required to visit Bojangles Entertainment Complex venues?

As CDC and NCDHHS guidelines and precautions continue to evolve, the Bojangles Entertainment Complex team is adjusting protocols accordingly. Patrons are required to wear a mask, regardless of vaccination status, in compliance with the current City of Charlotte indoor mask mandate.

What kind of face masks are recommended?
  • As CDC and NCDHHS guidelines and precautions continue to evolve, the Bojangles Entertainment Complex team is adjusting protocols accordingly. Patrons are required to wear a mask, regardless of vaccination status, in compliance with the current City of Charlotte indoor mask mandate. Guests will be notified in advance if the performance they are attending requires additional protocols.
  • Two ply cloth masks or face coverings are recommended.
Does my child need to wear a face covering?
  • As CDC and NCDHHS guidelines and precautions continue to evolve, the Bojangles Entertainment Complex team is adjusting protocols accordingly. Patrons are required to wear a mask, regardless of vaccination status, in compliance with the current City of Charlotte indoor mask mandate. Guests will be notified in advance if the performance they are attending requires additional protocols.
  • Individuals 5 years old and above, regardless of vaccination status, are also required to wear a mask while inside the venue in compliance with the current City of Charlotte indoor mask mandate. This is intended to maximize protection from the Delta variant and prevent possible spread of COVID-19 to others.
How does the new air filtration system work?

Bojangles Entertainment Complex has integrated needlepoint bipolar ionization (NPBI) air purification technologies into its HVAC systems as another layer of protection to eliminate and neutralize disease-causing pathogens such as COVID-19. The complex and the CRVA are proud to offer this technology to create a safer, healthier environment for event attendees and the newly installed technology strongly complements the team’s already robust cleaning practices.

A proactive and preventative measure that’s often found in hospital settings, NPBI creates millions of positive and negative ions that form a cluster around harmful viruses, mold and bacteria molecules. These particles are disengaged and further broken down. The result is cleaner air and a healthier environment with less risk of infectious outbreak.

How will social distancing be enforced on site?

Social distancing and pod seating will no longer be in effect. Almost all of our events are opening up to full capacity.

Will temperature checks be administered?

Temperature checks are not mandated for guests through Bojangles Entertainment Complex health & safety guidelines. If mandated by the state and local jurisdictions or requested by the event/promoter, patrons will have their temperatures checked prior to entry, using an infrared thermometer, provided by Bojangles Entertainment Complex. Per CDC guidelines, patrons that register a temperature of 100.4 degrees or above will be further evaluated by onsite medical personnel. If a high temperature is confirmed, the patron will not be permitted to enter the BOplex.

Are all BOplex events back to full capacity?

Most events at Bojangles Entertainment Complex are operating at full capacity. Shows reserve the right to implement additional capacity restrictions and safety protocols at their discretion.

Will pod seating be in effect?

Pod seating will no longer be in effect. Almost all of our events are opening up to full capacity.

Can I purchase tickets day of at the BOplex box office?

Patrons are strongly encouraged to purchase tickets in advance online. The box office will be staffed during events and team members will be available to assist if needed. Once capacity limits are met, tickets will no longer be available at the box office.

How will ticket scanning work?

Bojangles Entertainment events will utilize mobile ticketing for cashless transactions. To access your mobile ticket, sign in to Ticketmaster.com or the Ticketmaster mobile app.

All patrons must have their ticket or barcode visible for ticketing staff to scan. Ticket takers will refrain from touching patrons’ phones or tickets to keep the interactions touchless.

May I bring a bag?

To help expedite entry and alleviate touchpoints, we recommend not bringing bags into the venue. If you must bring a bag, it must be a purse, tote bag or diaper bag no larger than 14x14x6 inches. All bags subject to search.

Clear or mesh bags are recommended, but not required.

Can I pay with cash onsite?

We will operate with cashless transactions by accepting debit and credit cards for all onsite purchases. Hand sanitizer stations have also been installed throughout the building.

Will there still be Meet & Greet opportunities before or after events?

Please refer to your shows' specific information regarding any meet and greet opportunities.

How will food and beverages be handled?

Food Handlers

Based on state and local guidelines, concession staff will be equipped with gloves and other personal protective equipment.

Plexiglass Barriers

All concession stands will be installed with plexiglass barriers between patrons and staff.

Pre-Packaged

The majority of concession items will be pre-packaged, canned, bottled or pre-mixed for patrons.

Condiments / Utencils

All condiments and utensils are individually wrapped and will accompany food items when picked up.

Mobile Food Ordering

Patrons are strongly encouraged to download and use the BOplex food ordering app to decrease customer wait time in lines and assist with social distancing.

What disinfectants are used onsite?

Electrostatic Disinfectant Spray

Prior to an event, an electrostatic disinfectant spray will be applied by venue staff to sanitize all high touch surfaces and high traffic areas within the venue. This includes seats, handrails, elevator buttons, merchandise stands, restrooms, bars and concession stands.

Will concessions be available during my event?

Concession options will vary based on the event, however if concessions are available, options for no-contact food and beverage service will be provided (fresh pre-packaged meals/snacks, single use condiments, packaged silverware, etc.).

BOplex food & beverage staff will serve food and refreshments for each attendee while wearing gloves and masks. All concession stands will feature plexiglass barriers between patrons and staff. There will not be any self-serve service options.

Will there be restrictions on where I can eat/drink?

Patrons will be asked to enjoy their food and beverage in their ticketed seat only. A cashless payment transaction system is in place for all concessions.

What are some of the health & safety measures Bojangles Entertainment Complex are taking with concessions?

FOOD HANDLERS

Based on state and local guidelines, concession staff will be equipped with gloves and other personal protective equipment.

PLEXIGLASS BARRIERS

All concession stands will be installed with plexiglass barriers between patrons and staff.

PRE-PACKAGED

The majority of concession items will be pre-packaged, canned, bottled or pre-mixed for patrons.

CONDIMENTS + UTENSILS

All condiments and utensils are individually wrapped and will accompany food items when picked up.

Box Office

Purchase tickets for events at Bojangles Coliseum and Ovens Auditorium at ticketmaster.com or with the Ticketmaster mobile app.

Tickets are required for everyone age two (2) years or older. Some shows require tickets for infants. You can confirm the age requirement for a show by calling (704) 335-3100.

Address

2700 East Independence Blvd.
Charlotte, NC 28205

(704) 335-3100

Hours

Mon — Open 2 Hours Prior to Events
Tues — Open 2 Hours Prior to Events
Wed — Open 2 Hours Prior to Events
Thurs — Open 2 Hours Prior to Events
Fri — Open 10AM-5PM
Sat — Open 2 Hours Prior to Events
Sun — Open 2 Hours Prior to Events