Cleanliness & Safety

• Boplex.com Website
• Charlotte Checkers Website
• Social Media Posts
• Pre-Show Email
• Onsite Signage
• Venue Monitors
• Scoreboard
• Local News Outlets
• Messaging on Ticket Receipts at Purchase

Dozens of hand sanitizer stations will be installed strategically throughout the mbuilding in high traffic areas including the lobby and concourses. The event management team will increase team members to specifically monitor soap/sanitizer dispensers and refill as needed on event dates.

Patrons will be required to wear protective face masks if mandated by the state and local guidelines, or if the show requires for admission. Masks will be available for purchase in the box office and select concession stands

If mandated by the state and local jurisdictions or requested by the event/promoter, patrons will have their temperatures checked prior to entry, using an infrared thermometer, provided by Bojangles Entertainment Complex. Per CDC guidelines, patrons that register a temperature of 100.4 degrees or above will be further evaluated by onsite medical personnel. If a high temperature is confirmed, the patron will not be permitted to enter the BOplex. The patron and the patron’s party (up to 10 people) will be provided with a full ticket refund (not including any broker ticket upcharges). This refund should include all ticketing service charges, venue facility fees and parking, if paid direct to the venue.

Bags can be no larger than 14" x 14" x 6". In order to reduce the handling of personal property between patrons and venue staff, we encourage patrons carry a clear clutch bag. A clear bag policy will expedite the screening process, as well.

All patrons must have their ticket or barcode visible for ticketing staff to scan. Ticket takers will refrain from touching patrons’ phones or tickets to keep the interactions touchless.

Bojangles Entertainment Complex will operate primarily by accepting debit and credit cards for all onsite purchases. Cashless transactions will be available in the following areas:

Box Office
Bars + Concession Stands
Merchandise Stands
Parking Lots

Food Handlers

Based on state and local guidelines, concession staff will be equipped with masks, gloves and other personal protective equipment.

Plexiglass Barriers

All concession stands will be installed with plexiglass barriers between patrons and staff.

Pre-Packaged

The majority of concession items will be pre-packaged, canned, bottled or pre-mixed for patrons.

Condiments / Utencils

All condiments and utensils are individually wrapped and will accompany food items when picked up.

Mobile Food Ordering

Patrons are strongly encouraged to download and use the BOplex food ordering app to decrease customer wait time in lines and assist with social distancing.

Electrostatic Disinfectant Spray

Prior to an event, an electrostatic disinfectant spray will be applied by venue staff to sanitize all high touch surfaces and high traffic areas within the venue. This includes seats, handrails, elevator buttons, merchandise stands, restrooms, bars and concession stands.